Effective Date: 3/8/24

This privacy notice discloses the privacy practices for stringspool.ca. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

• What information we collect;

• With whom it is shared;

• How it can be accessed and corrected;

• How it is secured;

• How policy changes will be communicated; and

• How to address concerns over misuse of personal data.

 Information Collection, Use, and Sharing 

We only collect personal information that you voluntarily give us via email or other direct contact from you. We also collect information when you engage with us or follow String Spool on Facebook and Instagram. We use your personal information to respond to requests and comments, provide quotes, and render purchased services. We do not share your personal information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order, or where required by law or legal process.

Where you have signed up for our mailing list or made a purchase in the past two years, we may contact you via email to tell you about specials, new products or services, or changes to this privacy policy. You may unsubscribe from these communications at any time.

Your Access to Control Over Information

You have the right to:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Opt-out of communications from us.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

 To exercise these rights, you may do so by contacting us via hello@stringspool.ca or 613-447-2539.

Security 

We take precautions to protect your personal information via the website, your information is protected both online and offline. We use a secure third-party payment processor to handle credit and debit card transactions and do not maintain any financial or other sensitive information ourselves. Sensitive information transmitted as part of the payment process is secured using encryption. You can verify the security of the webpage by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address on the web page.

To protect your information offline, only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personal information. The computers/servers on which we store personal information are kept in a secure environment.

Notification of changes

Whenever material changes are made to the privacy notice, you will be notified of such changes at email the email address you provided.

Cookies

This site uses a first-party analytics cookie to monitor site traffic. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. From time to time, plug and play website components may introduce third-party cookies to the website. We will endeavour to remove these cookies or ensure proper notice is provided in the event that they are added to the site.

Links

The blog portion of the website may contain links to other sites, such as pattern designers or other sewing-related content. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements or any other site that collects personal information.

Surveys & Contests

From time-to-time our site may run surveys or contests that collect personal information. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and postal address), and demographic information (such as postal code, age range). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purpose of improving the site and its offerings.